27: By Design: Why There Are No Locks on the Bathroom Doors in the Hotel Louis XIV and Other Object Lessons, Ralph Caplan

The subtitle whets the appetite, and the book fails to sate it.

There's a load of nonsense about the philosophy of design and how politics is design and design is politics and experience is what designers design and, oh fuck it all. The interesting bits, the Don Norman bits, are spread through this codswallop. I ended up skimming to the good bits.